A Job Well Done 

 

I just wanted to take a moment to thank you for the quick, excellent service.  The installation looks and sounds great.  Your guys were on time, efficient, and knowledgeable.  They were conscious of my belongings and took great care to not damage anything, even moving some pictures that were probably not in the way, but just to be sure.  Pretty sure they may have also left the place cleaner than when they arrived.

So thank you again and Happy Holidays!

 

- Sean M. 
Hudson, NH

Considerate, knowledgeable and honest.

We have worked with Tailor Made A/V for at least 8 years and in 5 different homes! Greg and John have helped surround our home with music, television and security. They are considerate, knowledgeable and honest. Tailor Made has moved existing equipment to different locations and enhanced our systems when needed. They are up to date with the many tech aspects for a large family, while keeping it free of complication. Tailor Made has helped to make our home enjoyable, easier to communicate and safe. Thank you guys so much!!

- Carey S.
Charlotte, VT

These guys are pros, and I didn't even consider asking anyone else

I've worked with Tailor-Made AV on two home projects. They installed TV, surround sound, and fully integrated audio, once using Sonos, and once with Heos by Denon. Simply the fact that I called them back to handle the installation for a second time indicates how much I liked working with them

They deliver a great outcome. We love the Audio Video systems and integration at both homes, and the results are outstanding. More importantly, it’s the way they deal with me as a customer and an individual. I've got health and accessibility issues, and the team worked with me to deliver easy to use and reliable hardware, remotes, TV's and speakers. They helped design home automation options for me, and took my individual issues into account in the planning and installation of our systems. At my most recent install, the service team was on sight for about 3 days. They were respectful of our home, cleaned up after themselves, and carefully trained us in the use of our system. But – it’s the little things that sometimes matter the most. While they were doing their install, one of their team members noticed me struggling to move an item that was beyond my physical ability. One of their installers politely offered to help - dropped what they are doing and helped me move the box. It's a minor item, but it was just an example of who they hire, train and send into their customer’s homes. I've met quite a few through my 10 years or so working with them, and every single one of their team was great.

Finally - their after care is great. They are quick to answer emails or phone calls, send out a technician if needed, and carefully partner with their customers to ensure great results. We are extremely happy customers, and highly recommend Tailor-Made Audio & Video to anyone wanting a home theater, whole home sound systems, and integrate home automation systems. These guys are pros, and I didn't even consider asking anyone else to handle my second home after my experience with them on our prior home.

- John P.
Webster, NH

I cannot recommend them enough

This past fall I finally took the plunge and invested in some very nice high-end audio and video equipment for my media room. It was the culmination of years of dreaming - Pioneer Plasma and Receiver, Panasonic Blu-Ray, Focal Speakers, 7.1 Surround Sound, Multi-Room Audio, Internet Streaming Audio, etc. The challenge for me was understanding how to make this stuff work as well as it could, have a professional installation with no visible wires and make it simple to operate - even for my wife and family visitors. That is why I brought in John and Greg from Tailor-Made. John showed up at my house and spent an hour walking through my house to understand what I wanted. He provided a free quote that was honestly quite a bit lower than I expected. I evaluated several installers and Tailor-Made was the most qualified and actually had the lowest price which made my decision easy. Installation day was an exercise in efficiency. John and Greg installed all of the aforementioned components, ran speaker and cable wire through the walls to multiple rooms and had everything working flawlessly by dinner time. The last step was handing me a Universal Remote that controlled everything using simple to understand commands that even my father-in-law mastered the first time. Now I get to enjoy this system every day and I must say it is truly amazing. Watching Blu-ray movies with the new lossless audio formats firing out of the seven speakers is actually better than going to a good movie theatre. Listening to music is like a live show. I could not be more pleased and these guys made it happen in one day. I cannot recommend them enough.

- Jeff C.
Sudbury, MA

Enormously appreciative

Thanks so much for your time in our phone conversation and assistance here – you folks have always been so spectacularly helpful in your guidance and exemplary in your work product and please know that we are enormously appreciative!!!

- Jim A.
Lexington, MA