They did an awesome job!
I wanted to follow-up on my call to you earlier this week with this note to tell you what a fantastic job your installation team did this past Monday. Tom and Tyler were terrific. Their focused efforts resulted in a system that has exceeded our expectations! From the time they arrived to when they left, they were focused on two things....doing the job in an expert, professional manner and making sure we were completely satisfied with their work. Tyler did a great job re-wiring our existing system and integrating the new Sonos equipment and Sony Blu-ray DVD perfectly. Tom's focus on the installation work along with making sure our integrated remote was reprogrammed correctly tying the entire system back together again topped it off! Tom meticulously ensured each function was clear, easy to use and met with our complete satisfaction. He loaded the appropriate apps on our smart phones and tablets with ease. He patiently answered each and every question, made adjustments, and carefully and deliberately demonstrated each function and made sure we were completely satisfied with the end product. They did an awesome job!
When John did the initial site survey he explained to me the capabilities of Sonos and how it would enrich our system, I have to admit I didn't fully appreciate its far reaching effects. Now that we've been enjoying it for several days, I'm pleased to say I not only get it, I'm blown away with the depth and breadth of its capabilities and the music it brings to us. It's incredible! The Sony Blu-ray DVD is also amazing. Thank you for the great recommendation, we couldn't be more pleased.
- Tim C.