These guys are pros, and I didn't even consider asking anyone else
I've worked with Tailor-Made AV on two home projects. They installed TV, surround sound, and fully integrated audio, once using Sonos, and once with Heos by Denon. Simply the fact that I called them back to handle the installation for a second time indicates how much I liked working with them
They deliver a great outcome. We love the Audio Video systems and integration at both homes, and the results are outstanding. More importantly, it’s the way they deal with me as a customer and an individual. I've got health and accessibility issues, and the team worked with me to deliver easy to use and reliable hardware, remotes, TV's and speakers. They helped design home automation options for me, and took my individual issues into account in the planning and installation of our systems. At my most recent install, the service team was on sight for about 3 days. They were respectful of our home, cleaned up after themselves, and carefully trained us in the use of our system. But – it’s the little things that sometimes matter the most. While they were doing their install, one of their team members noticed me struggling to move an item that was beyond my physical ability. One of their installers politely offered to help - dropped what they are doing and helped me move the box. It's a minor item, but it was just an example of who they hire, train and send into their customer’s homes. I've met quite a few through my 10 years or so working with them, and every single one of their team was great.
Finally - their after care is great. They are quick to answer emails or phone calls, send out a technician if needed, and carefully partner with their customers to ensure great results. We are extremely happy customers, and highly recommend Tailor-Made Audio & Video to anyone wanting a home theater, whole home sound systems, and integrate home automation systems. These guys are pros, and I didn't even consider asking anyone else to handle my second home after my experience with them on our prior home.
- John P.